Sticketape.com Quality Assurance
All our tapes are produced to a consistent technical specification. In the unlikely event of a tape failing on an application it is intended for. We ask you to return the full consignment of unused rolls within 7 working days from when the goods were received.

Returns Policy
Our products are manufactured to consistent quality standards. Our technical advice is offered in good faith but without warranty. The user is responsible for testing the product under their own conditions of use and assuring themselves that it is suitable for their particular purpose.

In the unlikely event of a product being faulty it must be returned to us within 7 working days from receipt of order, in the original packaging, perfect condition and unused with the exception of part of the product which has been used and found to be faulty. We will replace or credit faulty goods that do not meet the product specification and you will be notified of the results of our analysis as soon as available. It is very unusual for products in this market to be faulty and therefore products can be purchased with confidence for their intended use.

Where the product has been specially manufactured to a customer's technical specification, then only goods found to be faulty will be refunded or credited.

Quality Certification
Our company is a BS EN ISO 9001 2000 accredited company and is continually audited to ensure its products, personnel and operating systems meet with the demands of the latest developments in consumer quality assurance.

Prevention is better than cure
If you are unsure as to whether our product is suitable for your application we suggest you contact us prior to ordering your goods. Our team of advisor’s are on hand to assist you in selecting the correct product for your evaluation. The customer is responsible for testing the product under their own conditions and use to assure themselves that it is suitable for their particular purpose. Our samples and technical advice is offered in good faith without warranty.

Should a complaint arise?
We very rarely receive a complaint and for this reason we do not have a complaints dept.
We are confident in the service we offer and for this reason if there were any aspect of our business you feel we can improve we would like to hear from you and would ask you write to our Managing Director, Wm. Barrie Fleming at barrie@sticketape.com Your feedback is important to us your supplier, but more important to you our customer who we wish to satisfy and retain.

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