Can't find what your looking
for?
Are my card details and
money safe?
When will I receive delivery?
What if the quality
or product is not correct?
Minimum order?
Requesting a sample?
How do I get a tax exempt
form?
Distributor pricing?
How can I include
a purchase order number on my order?
How can I estimate
shipping charges?
>
Can't find what your looking for?
We may be able to meet your requirements. Please
e-mail
us with your contact and tape application details
or alternatively call our customer support team on 00 44
(0) 1698 748 290.
> Are my card details and money
safe?
All credit card numbers are encrypted in the
software when the order is placed using 128 bit encryption.
They are only decrypted after they reach our computer. They
are not held in clear text on any web site. Sticketape use
WorldPay for payment. Worldpay was founded in 1993. Today,
as the globally acknowledged and trusted leader in secure,
multi-currency Internet payment solutions, WorldPay enables
over 15,000 customers in 120 countries to sell to shoppers
around the globe - in the language and currency of their
choice. WorldPay is a wholly owned subsidiary of Royal Bank
of Scotland. When making payment online your details are
traded directly with Worldpay using the latest in anti fraud
technology. Your card information is not communicated to
JIT or stored in any way, offering a safe secure reliable
way to make your transaction completely safe.
> When will I receive delivery?
Most orders are fulfilled within 7 working days.
If for any reason you have not received the goods within
the duration specified please contact us to enable us to
progress your order for you. Should for some reason a material
shortage affect the order, you will be contacted immediately
to offer a delivery time and to check that you still wish
to continue with your order.
> What if the quality or product
is not correct?
It is our intention to adhere to the Statutory
Instrument 2000 No 2334 the
Consumer Protection (Distance Selling) Regulations 2000.
If there is a quality problem we will endeavour
to satisfy our customer in
line with our Quality Guarantee Policy.
Should there be any doubt regarding the suitability
of any product for an
application we suggest personal communication is made. We
can then discuss all areas of concern and identify a product
for evaluation.
The customer is responsible for testing the product under
their own
conditions and use and assuring themselves that it is suitable
for their
particular purpose. Our samples and technical advice is
offered in good
faith but without warranty.
> Minimum
Order?
While we do not have a minimum purchase value
you will find the majority of products are only available
in carton quantities. Carton quantities are shown on the
right of each size on product detail sections. Should you
have a requirement for a specific number of rolls which
is not within the parameters set, please email
us with your requirements and we will try to obtain
quantities to suit your needs.
> Requesting a sample
Please call a customer service representative
or send an email to sales@sticketape.com
stating the application, including the surfaces, environment,
temperature performance or any other special properties
you require. Please state any preference for size, colour,
quantity and we will be happy to send you a sample at the
earliest availability.
> How do I get tax exempt form?
When checking out of the store and completing
the Invoice address, underneath you will find a "Taxes"
section. Click the small box if you are tax exempt. We will
require your EU VAT number if you have one.
> Distributor pricing?
Sticketape.com cores can be supplied unbranded
allowing stockists and agents to re-sell as distributors.
If you wish to discuss a special interest in more detail,
please contact
us to consider your request.
> How can I include a purchase
order number on my order?
Sticketape does not require a customer PO, however,
we do offer you the opportunity to designate one on your
order. Proceed through the checkout process, to the Billing/Payment
Information page. Located there is a box for including a
PO number. If you finish an order and forget to include
a PO email Customer Service at sales@sticketape.com
to have a representative add that PO number to your order.
> How can I estimate shipping charges?
Add all goods required to basket
and click on checkout. In the checkout screen select the
country the goods are being shipped to then click next.
The next screen will show the shipping charges. If you wish
to arrange collection please e-mail us at sales@sticketape.com.
|
